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Marlow Solicitors

Delivering positive outcomes.

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Our Complaints Handling Procedure

Land Graham Partnership (LGP)

If you have any concerns about the work we do on your behalf then please let us know immediately by contacting the fee earner who has dealt with the matter. If that does not resolve the problem satisfactorily or you would prefer not to deal with the complaint in that way then please address your complaint to Mr Timothy Graham. We will then endeavour to resolve your complaint promptly within eight weeks of receiving the complaint.

If at the end of that period you are still dissatisfied, you may address your service-related complaint to the Legal Ombudsman. This should be undertaken within six months of the date we finalise our decision in relation to your complaint and (from 1 April 2023) within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern (although the Legal Ombudsman may accept a complaint outside of this time frame if it determines it to be fair and reasonable to do so). The Ombudsman’s details are Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ  Telephone: 0300 555 0333.

Your complaint may be in part or wholly concerning our bill. In these circumstances you have the right to complain to the Legal Ombudsman and may have the right to apply to the court for the assessment of the bill under part III of the Solicitors Act 1974.

If you believe that we have breached the principles imposed by the Solicitors Regulation Authority, you may complain to them using a Report Form, available from www.sra.org.uk, and sending it to Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham B1 1RN.

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