Our Complaints Handling Procedure

Land Graham Partnership (LGP)

If you have any concerns about the work we do on your behalf then please let us know immediately by contacting the fee earner who has dealt with the matter. If that does not resolve the problem satisfactorily or you would prefer not to deal with the complaint in that way then please address your complaint to Mr Timothy Graham. Your complaint will be acknowledged and terms of reference in dealing with it will be advised to encourage your input and dialogue. We will then endeavour to resolve your complaint promptly within 8 weeks of receiving the complaint.

If at the end of that period you are still dissatisfied, you may address your complaint to the Legal Ombudsman. This must be undertaken within six months of the date we finalise our decision in relation to your complaint. The Ombudsman’s details are Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ  Telephone: 0300 555 0333.

Your complaint may be in part or wholly concerning our bill. In these circumstances, you have the right to complain to the Legal Ombudsman and may have the right to apply to the court for the assessment of the bill under part III of the Solicitors Act 1974.

If you believe that we have breached the principles imposed by the Solicitors Regulation Authority, you may complain to them using a Report Form, available from www.sra.org.uk, and send it to Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham B1 1RN.